Feedback is one of the most valuable tools a studio can have. Wellyx makes it simple to collect real opinions from your members after every class and service, helping you improve quality, strengthen relationships, and understand what your studio is doing well.
Know member needs
Every review helps you see what customers appreciate most, whether it is session quality, or the environment. Wellyx stores all feedback in your dashboard so you can understand what keeps members coming back.
Identify improvement
Poor reviews help you find gaps in your operations. Whether it is class flow, scheduling issues, or service inconsistencies, real feedback gives you direction on how to fix problems and maintain high standards.
Strengthen trust
Members feel heard when their opinions matter. Wellyx ensures every response is recorded, allowing your team to follow up if needed, apologize for issues, or reinforce positive experiences. This builds trust and increases customer loyalty.
After a class or service is completed, Wellyx automatically sends a feedback request to the customer. They can rate their experience, share comments, and highlight what they enjoyed or what needs improvement. This gives you immediate insight into class performance, instructor quality, and overall satisfaction.
Feedback is automatically linked to the staff member who delivered the class or service. This helps you measure individual performance, reward top performers, and coach staff who may need support or additional training.
When your studio continuously improves based on customer feedback, members feel valued and stay longer. A strong feedback loop reduces churn and increases satisfaction across all studio activities.
With all reviews organized in one place, you can analyze ratings, identify patterns, and make confident decisions about class schedules, instructors, and service offerings.
