When Zack, the owner of Prestige Fitness, signed up with Wellyx in February 2025, he was sure of one thing. He was not looking for another all-in-one software that promised the world and delivered another dashboard full of confusion. What he needed was something practical. He wanted something that could help his members get the most out of their gym experience without jumping through hoops.
And that’s exactly what he found.
But the real story started with something small: the gym’s shop.
The problem was: “People were working out, but they weren’t buying from us.”
Prestige Fitness had the products, top-notch protein powders, resistance bands, shaker bottles, and branded hoodies. Jim, the manager, believed in curating gear and supplements as a key part of their brand identity. But for some reason, those products sat on the shelves longer than they should have.
“It was frustrating,” Jim said. “We had members asking us what protein to take, what belt to wear for lifting, and we had all of it. But they had no way to see what we stocked easily. It felt like a missed opportunity, both for them and for us.”
The old system they used barely scratched the surface when it came to inventory or sales tracking. Staff had to log purchases manually, stock had to be counted weekly by hand, and worst of all, members had no way to browse or buy outside of walking to the front desk.
“It was like running a hidden store,” Zack joked. “The stuff was there, but no one really knew about it or had time to stop and check it out.”
That’s when they found the Shop feature in Wellyx.
The turning point: Giving members a real retail experience
The Shop feature inside the Wellyx member app flipped the script for Prestige. Suddenly, the gym had a fully functional retail setup that felt effortless. Members could browse available products right from their phones, before or after their workouts. Everything was clearly listed—from available sizes to current stock levels.
“We didn’t need to train the team on some complex tool,” said Jim. “It was all there, easy to set up, and it just worked.”
But here’s where the story really takes a turn.
“Can we change the barcode system?”
Jim noticed something as his team was setting up products in the system. The default barcode structure didn’t match how they had already labeled their items for stock and POS purposes. It would create extra work and confusion.
So, they made the ask.
Could Wellyx let them customize the barcode format?
At that point, no other Wellyx client had ever made that request. In fact, barcode customization wasn’t an option at all. But instead of brushing it off or asking them to adapt, the Wellyx team took a different approach.
They said yes.
Wellyx’s product team worked directly with Prestige to build out a custom barcode feature just for them. It didn’t just make inventory easier for ensuredJim; it made sure everything synced up the way they needed, without changing how they already operated.
“That’s when we knew we made the right call,” Zack said. “They didn’t just sell us software. They actually listened. And now that barcode feature is available to everyone because we asked for it.”
Smart reordering means no more “out of stock”
Another feature Jim and Zack loved was purchase re-orders.
“Sometimes we’d run out of top-selling items because no one realized stock was low,” he explained. “Now, Wellyx alerts us when something hits the low-stock mark. And reordering is just a few clicks.”
They knew the team could get busy and forget to reorder under-stocked products. But luckily, Wellyx’s purchase re-order feature does not let that happen. It means you never have to say “Sorry, we just ran out of stock” because staff are notified each time an item reaches the lower stock threshold. And the best part? Jim could reorder stock directly within the same software.
What changed: Sales, simplicity, experience
Since launching the shop through Wellyx, Prestige Fitness has seen some major wins:
- 💸 42% increase in member purchases from the in-app shop.
- 📲 Three times more shop engagement from members.
- ⏳ Cut inventory work in half with barcode scanning and auto-updates.
But it’s not just about numbers.
Members are happy because they can now grab the right gear or supplement without waiting in line or wondering what’s in stock. Staff are happy because they don’t have to chase receipts or worry about stock errors. And Zack? He’s finally able to turn product sales into an extension of the gym experience, not a side hustle.
From hidden shelves to a seamless shop
Prestige Fitness’s story is about more than barcodes or shop features. It’s about what happens when your software actually grows with your business.
“We’re no longer just running a gym,” Jim said. “We’re building an experience. Wellyx helped us bridge the gap between working out and supporting our members every step of the way, even when it comes to buying a protein shake.”
So, if your products are collecting dust or you’re tired of clunky POS systems, maybe it’s time to look at what your gym could be with the right tools.
Prestige Fitness did it; now, their members can feel the difference. Want Wellyx as your partner in success?
Book a demo with Wellyx and see how your gym’s hidden potential can become your biggest strength.