The spa industry is ever-changing, and so should your spa staff. However, one thing that can remain constant is your ability to manage staff. Adapting the way you manage your staff can be a business-changing decision, until now you may have drawn up rotas with pen and paper or even relied on the honesty and reliability of your staff. This can be prone to human error and inconsistency of service. Advances in technology make the management of staff so much easier, whether you are a small business or a large spa offering many services your business can be run more effectively.
Staff management software can help your spa perform better, by operating a more effective and efficient day-to-day program of services. Software is leading the way in regards to supporting people to adapt their business. Within your spa, the way you manage your staff on a daily will ultimately determine the success of your business. Managing your staff schedules is a critical component in effectively managing your spa; this is where employee staff software comes in. This software is flexible in managing staff tasks, strengths, weaknesses, skill sets, and relationships with clients; allowing your spa to perform at its best.
Empowering your staff is crucial to maintaining good relationships, boosting staff morale, and encouraging a more cohesive working environment. Building up a staff working schedule in a collaborative way is much more inclusive and supports your staff group. Staff management software helps you to adjust their schedules and rotas to suit your, theirs, and the salon’s needs. The software also remembers and makes suggestions on future scheduling, making this task even more fast and more effective. Efficient staff scheduling is a key aspect to staff happiness, boosting productivity and improving staff loyalty at your spa business.
Recruiting staff is a costly and time-consuming process. Software at your spa ensures you are efficient at recruiting new staff. The software can make creating jobs, duties, and roles a lot easier by entering in essential and desirable skill sets. It holds a CV and matches skills and qualifications specifically to the needs of your spa. This supports your business to find and recruit appropriate types of people, personalities, and skills for your business.
Staff software enables you to receive live and accurate real-time data on your staff. Your spa software can gather and give you reports and stats that can generate budgets, timesheet costs, sales, and other influences your staff have on the running of your spa business. At the helm of a busy spa, it is tempting to spread your duties too thinly across your business. This exposes your roles to a lack in quality and attentiveness. Staff software enables you to save on labor hours, it can create rotas and schedules instantly, something that normally would take you hours to do by hand. Furthermore, with real-time data, you can build your ways of working around up-to-date and current reports. Spa staff software allows you to auto-schedule your staff and predicts busy periods on a weekly, daily, and yearly basis. These predictions can be made from real-time and historic data to allow you to provide the necessary staff coverage.
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- Member Management and Engagement
- Online Booking and Scheduling
- Staff Supervision
Managing your staff anywhere and everywhere is an attractive prospect to many spa owners. The business changes from day to day and is constantly evolving. Staff sickness phone calls can quickly change the makeup of the day and need covering. Having the staff schedule software to hand and mobile is very effective at covering the necessary needs of your business. The spa software can provide a mobile solution to updating staff schedules and rotas at your fingertips. The software can even send staff reminders and notifications on their hours, upcoming events, shift patterns, cover requests, or any changes to the schedule. This technology can keep your spa business in tip-top condition.
The spa industry is always addressing the legality and health and safety elements of the services and treatments we provide to our clients. And, although this is in our best interest as a business it is often difficult to track all the updates to policies and procedures year after year. However, staff software can provide automatic updates to documents, policies, and procedures; so you as the spa owner and your staff can regularly renew your skills and knowledge in certain aspects of the business. As the spa owner, the software keeps you to date and compliant with real-time alerts for new laws and policies, flagging up when staff training or awareness is required.
Giving your spa team the tools, responsibilities, and accountability, they need to complete their tasks is the essence of empowering them. A great manager would never make fun of, undermine, or bully their team into doing what they wanted. Instead, they would model the work ethic that they want to see in their group.
3 Major Qualities to Manage your Spa Staff Well
Progress & Motivation
Motivating your employees is an essential part of a manager’s job! To be a truly effective motivator, you must first understand that different things motivate different people. Your job is to figure out what makes each member of your team tick so that you can effectively motivate them. Acknowledging where each member of your team is at and how you can help them develop is a critical part of your role as a manager. If you can assist your team in becoming better at what they do, their performance will improve, which will benefit your business as a whole. So, make sure you’re defining and giving feedback on ways to develop your team.
It’s also critical to conduct assessments in which you discuss their progress, set goals, and assist in the development of a clear career path.
Communication is the Key
Excellent communication skills are a must to have for success in almost any role, but they are significant when you are a manager. When assigning tasks, running meetings, and providing feedback, make sure you communicate clearly with your team to ensure every employee is on the same page and understands what you expect of them. The best way to grasp this is to ask questions and listen.
It is the responsibility of the manager/owner to organize the chaos by putting systems and processes in place while also being flexible when things don’t go as planned. Keep a schedule of your targets and tasks to help you stay on track and cut out what’s unnecessary.