Acupuncture Practice Management Software: 7 Must-have Features

As per a survey conducted by BDO.com, 93% of healthcare organizations have started offering digital health services to create an environment of accessibility and flexibility. Similarly, the concept of accessibility and flexibility is implemented in the acupuncture business. If you are an acupuncture business owner who wants to provide a remarkable wellness experience for your clients, you have to offer your clients the flexibility and accessibility that they wish. 

However, this might raise a question in your mind about how you can offer flexibility and accessibility to your clients for a remarkable experience. As per BookingLive’s research, 69% of the customers want to purchase a product or service from a company that offers an online booking system. To attract 69% of the clients to your acupuncture business, you need acupuncture practice management software that not only enables you to offer online bookings to your clients but also helps you streamline other clinical aspects. 

However, choosing the best practice management software for your business can feel overwhelming. In the wellness industry, hundreds of acupuncture scheduling software exist that claim to be the best. Here, we are going to discuss the 7 features that acupuncture booking software must have to claim to be the best in the market.  

Understanding acupuncture software 

If you want to ensure an environment where your clients have a remarkable wellness experience, it is essential for you to understand acupuncture software. An acupuncture practice management software is a solution that enables you to offer all the essential services more effectively. Moreover, it also assists you in streamlining your clinic operation so you can focus solely on delivering remarkable experiences for your clients. The software solution offers certain features like: 

• Online booking and scheduling 
• Patients portal
• Patient’s billing and payments
• Reporting and analytics 
• Staff management 

Thus, all these features enable you to manage each aspect, so whenever your clients visit your clinic for acupuncture, they face no issues from an administrative point of view. Apart from offering features for a remarkable wellness experience, the acupuncture billing software also provides features that enable you to make data-driven decisions. Thus, the software solution enables you to manage each aspect, enabling you to offer accessibility and flexibility to your clients. 

Must have features to look for in acupuncture software

As an acupuncture business owner, you want to offer services to your clients that help you to gain your client’s loyalty in an effective way. Thus, you need an effective solution that not only streamlines your clinic operations but also assists you in gaining your client’s trust and loyalty toward your business. 

However, different acupuncture businesses have different requirements. Some want a software just for booking and scheduling, On the contrary, some businesses want software that gives them valuable insights about the clinic growth. 

For a seamless wellness experience for your patients, you have to require software that allows you to book appointments, communicate with them, and often send them reminders for the treatment. Here are the 7 must-have features that you look for in acupuncture software for your business. 

Online appointment scheduling 

For the success of your acupuncture business, it is essential that you ensure online appointments for your clients. According to BookingLive’s research, 59% of customers who don’t find an online booking system in a business move towards the competition. Meanwhile, 50% of customers don’t avail themselves of the service of the particular company if they don’t offer online appointment booking.

So, to give a remarkable wellness experience to your clients and to establish your acupuncture business as a brand, you have to make sure that the practice management software you are going to use to streamline clinical operations has an online appointment feature. This feature enables you to provide your clients the flexibility to offer their treatment as per their availability. They simply have to sign in with the software and use the online appointment booking feature to book their appointment for acupuncture. 

Moreover, this easy-to-use appointment scheduling feature allows you to view schedules and make changes according to staff availability. Whether you run a single acupuncture clinic or multi-location franchises, this feature lets you streamline appointment booking with just a few clicks. 

Automated appointment reminders 

For an acupuncture clinic, maintaining a fully booked diary can be quite challenging and it increases the chance of missed appointments. These missed appointments can cost you both in terms of resources and time. As per a study conducted by the National Library of Medicine, 9% of the patients fail to show up for an appointment. So, to avoid such a situation in your clinic, you have to make sure that the acupuncture practice management software that you are going to use in your business has an automated appointment reminders feature. 

This feature lets you send automated reminders to your clients via email or SMS. In the message, you can send your clients details about the acupuncture treatment they have booked, the time, and the location of your clinic. You can send that reminder prior one day before the treatment. These reminders not only enable you to reduce the number of missed appointments but also enable you to gain your patient’s trust by fostering a sense of belonging among them.

Client management 

Another important feature that enables you to create an environment of flexibility and accessibility in your clinic is client management. This feature enables you to create a centralized platform on which you can store your clients’ digital health records, including personal information, progress notes, treatment plans, and daily notes. 

Apart from this, the client management feature also enables you to streamline memberships, payments, and follow-up appointments for your clients. Thus, your clients can simply check their appointment, treatment history, and payment dues, all within this feature. 

Moreover, this feature also helps you maintain a centralized record for your clients, whether you are maintaining a directory for a single clinic or running multiple franchises. For multiple franchises, this feature enables you to move any client from one branch to another with just a few clicks. 

Clients payments 

If you want to ensure a remarkable wellness experience for your clients, you have to make sure that the acupuncture billing software you are going to use must have a payment processing feature. This feature enables you to create an environment where your clients can easily settle their dues without any hassle. You have to create an environment where your clients can easily make online transfers without waiting in a queue to deposit their membership payments. 

You have to make sure that the acupuncture software you are going to use accepts various payment modes, such as debit, credit, cash, and online transactions. As per Statista’s research, the number of users that make digital payments is increasing and by 2028, the number of users making digital payments is expected to reach a total of 1.2 billion. So, it is essential for you to use a software solution that enables you to accept digital payments and ensure a remarkable acupuncture experience for your clients. 

Mobile accessibility 

According to Statista’s research, the number of mobile phone users is expected to reach $7.49 billion in 2025, up from $7.26 billion in 2022. Moreover, 95.8% of the users access services through mobile phones in comparison to laptops, which only 62.9% of the users use. Thus, it means that the majority of the potential clients that you are going to attract to your clinic like to make appointments on mobile phones. So, it is essential for you to use acupuncture practice management software that also gives mobile accessibility to your clients. 

With a built-in mobile app, you can provide your clients with a tool that enables them to book appointments in a client portal from where they can see their schedules. Moreover, you can also send reminders about the booking on the mobile app. This app also enables your clients to communicate with you and gives them valuable suggestions for continuous growth. You can also use this mobile app to streamline different aspects of your clinic, as you can’t stick to your desk 24/7. 

Marketing tools

Another important feature that acupuncture booking software must have is a suite of marketing tools. The tools enable you to reach your target audience and convey your message on different social media platforms with just a few clicks. You can share content related to your clinical services and also give your potential leads answers to questions they might have about acupuncture. 

Moreover, the email marketing feature allows you to send your clients newsletters and information about your clinic’s offerings. As per WorldStream’s research, 80% of marketing experts believe social media enables them to boost their brand visibility. Meanwhile, 43% of consumers use social media to find a product they want to use.  

However, 77% of businesses use social media to attract new clients. Thus, having a built-in feature of marketing tools enables you to attract clients as well as promote your business on various platforms. 

Reporting and analytics 

For the continuous success of your business, it is essential for you to keep track of valuable insights that help you to make data-driven decisions. These decisions not only enable you to bring new services on board but also help you to follow your client’s suggestions. Thus, the acupuncture software that you are going to use for your clinic must have a reporting and analytics feature. 

As per Keboola’s research, organizations that make data-driven decisions are 23% more likely to acquire new clients and are 19% more profitable. Thus, the software enables you to make data-driven decisions based on appointment data, client demographics, revenue and practice performance. So, you can analyze each aspect and make a decision that contributes to business growth. 

Wellyx: A perfect acupuncture management software

Wellyx is a perfect solution for streamlining the management of your acupuncture clinic. From online bookings to reporting and analytics, this software solution enables you to cover every aspect of your business. This acupuncture management software also enables your clients to book appointments according to their availability via a mobile app. 

Furthermore, you can use the reporting and analytics feature to make data-driven decisions based on your client’s behavior. So, you can focus on delivering exceptional acupuncture experience to your clients and grow your business financially. 

Final thoughts!

It is essential for you to have acupuncture practice management software in order to stand one step ahead of your competition while offering your clients an environment of accessibility and flexibility. This software enables you to streamline clinic operations while creating an environment where your clients can book appointments according to their availability. Moreover, the software solution also helps your clients make secure transactions. 

However, to choose the best acupuncture software among the hundred options, you must ensure that your software has the 7 essential features to provide a remarkable wellness experience for your clients and ensure your business growth.