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Privacy Policy

  1. Wellyx and its affiliated companies welcome your interest in this website. We take your privacy seriously and want you to understand our practices with respect to the handling of your personal data. This privacy statement explains how we do this.
  2. This Privacy Policy describes our practices in connection with informat
  3. ion that we collect through:
    1. our consumer facing mobile application (“Wellyx App”)
    2. our online business management software (“Software Service”)
    3. our social media pages
    4. HTML-formatted email messages that we send to you that link to this Privacy Policy
    5. and any other Wellyx products and services offered through any other venues, websites and mobile applications that direct you to this Privacy Policy

Collectively the “Wellyx Services or Service”

  1. “You” or “Your” means a user of the Service, which could refer to an individual, an employer, an employee associated with an employer account, or any other authorized user of the Wellyx Services.
  1. We collect personal information from our users in a variety of ways, including:
    1. Information you provide: When you register with the Wellyx Services as a businesswe collect information about your business, payment information and any information you provide about your employees, including your employees’ contact information. We may also collect any communications between you and Wellyx, any information you provide if you take part in any interactive features of the Wellyx Services, and any other information you provide to us.
    2. Image Data collected by using Wellyx: You acknowledge and agree that we may collect and process your image information when you upload images within the software. This includes any images or visual content that you voluntarily provide or share through the app. We will handle your image information in accordance with our privacy policy.
    3. Data collected through the use of Wellyx Services: After you set up your account, we collect information about how you use the Wellyx Services and about your actions on the Wellyx Services, including your work schedule, your availability, your time records, your messages to others on the Wellyx Services and comments you make on the Wellyx Services forums.
    4. Address book, calendar and contact information:
    5. Information we receive from third parties: From time to time, we may receive information about you from third parties, such as identity verification, payroll vendors and other information. We may also collect information about you that is publicly available.
    6. Collection of precise location information: We may collect the precise location of users while they are using our app. This information helps us provide location-based services and enhance the user experience. Rest assured that we handle this data with utmost care and in compliance with applicable privacy laws. We do not share this information with third parties without explicit consent, unless required by law. Our commitment to safeguarding your privacy is of utmost importance to us.
  2. We use this information to operate, maintain, and provide to you the features and functionality of the Wellyx Services, as well as to communicate directly with you, or permit you to communicate with others on the Service or on social media. We may compile analytics and share performance data on a de-identified or aggregate basis. We may send you email communications that contain information about our products or Services, or information about third parties’ products or services we think you may enjoy. We may also send you Service- related emails or messages (e.g., account verification, messages and schedules, change or updates to features of the Service, technical and security notices).

How we use cookies and other tracking technology to collect information.

  1. We, and our third-party partners, automatically collect certain types of usage information when you visit our Services, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, file information and similar technology (collectively, “tracking technologies”). For example, we collect information about your device and its software, such as your IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp, a unique ID that allows us to uniquely identify your browser, mobile device or your account, and other such information. We also collect information about the way you use our Service, for example, the site from which you came, the pages you visit, the links you click, how frequently you access the Service, whether you open emails or click the links contained in emails, whether you access the Service from multiple devices, and other actions you take on the Service. 
  2. We use or may use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising of Wellyx Services; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our Service; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our service.
  3. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject. Please note that doing so may negatively impact your experience using the Service, as some features and services on our Service may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.
  4. We may also use cookies and tracking technologies for advertising our services.

Sharing Information

  1. We do not share your personal data with anyone outside of our organisation. include 
    1. Third parties as required to (i) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (ii) enforce our Terms of Use Agreement, including the investigation of potential violations thereof, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect against harm to the rights, property or safety of When I Work, its users or the public as required or permitted by law and (v) detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.
  2. We may also share information with others in an aggregated and anonymous form that does not reasonably identify you directly as an individual.

Your Choices Regarding Your Information

  1. Profile and Data Sharing Settings: You may change some of your data sharing preferences on your Settings. For example, you may mark certain aspects of your profile as private so that it may not be viewable by other users of the Service. If you use the Service as an employee, certain elements of your information will be automatically shared with your employer, depending on how your employer has configured the company account and user permissions on the Service.
  2. Access to your Device Information: You may control the app’s access to your device information through your “Settings” feature.
  3. Communications: From time to time, the Service will send communications about news and updates, advice and analytics relating to your use of the Service. The Service also facilitates communication between users by email, text message and in-app notifications. Users can adjust communications preferences through Settings.
    1. When an employer invites an employee to register with the Service, we will send that employee a message using the contact information provided by the employer. The employer must certify that it has the employee’s consent for Wellyx to contact the employee on the employer’s behalf using that method of communication.
    2. We may also provide you the option to send invitations via SMS text message. You may not use the Service to send text messages unless you have the consent from the recipient to receive text message communications.
  4. Marketing Communications: From time to time, we may send promotional messages. If you do not wish to receive promotional emails, you can change your email preferences on your Settings page on our websites, or you can click the “unsubscribe” button on promotional email communications. Note that you are not permitted to unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, change or updates to features of the Service, or technical and security notices.
  5. Data Retention: We will retain your information for as long as your account is active or as needed for our internal purposes, consistent with applicable laws in the country where you are based. When you deactivate your account, You may request to delete your account information by contacting us at [email protected]. However, please be aware that we will not be able to delete any content you have shared with others on the Service. For example, your employer will have a record of your schedule when you were employed, and will retain the data the employer provided to us about you.
  6. Deleting or Anonymizing Your Personal Data
    1. While we will use all commercially reasonable efforts to delete or anonymize your user content upon request, please be aware that due to the nature of our Service, you may not be able to completely remove all of your personally identifiable user content if, for example, that content has been stored, republished, or reposted by another user or a third party. We may also maintain your information in identifiable form for our internal use, even if your personal data is no longer visible to the public on our Service.

Security and Storage of Information

  1. Wellyx cares about the security of your information and employs technical and organisational measures designed to preserve the integrity and security of all information we collect and that we share with our service However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.
  2. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. If you are an employee whose information is associated with a Company account on our Service, we will notify the employer or company user of a breach of security which requires legal notification, and your employer shall be responsible for informing you of the incident.
  3. Your information collected through the Service may be stored and processed in the United States or any other country in which Wellyx or its subsidiaries, affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, but we will ensure contractually that any transfer of information is in accordance with this Privacy Policy. If you are based in the European Union, the United Kingdom or Switzerland, we will comply with the additional terms set out at https://wellyx.com/gdpr/. For customers in those jurisdictions, if there is a conflict between the terms of this Privacy Policy or the terms of our GDPR Policy, then the terms of the GDPR Policy will prevail.

Contacting Us

  1. If you have questions about this Policy, please contact us at [email protected] .
  2. Third Party Processors
    Our carefully selected partners and service providers may process personal information about you on our behalf as described below.

  3. Digital Marketing Service Providers 
    “We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: [email protected].”

  4. Mailgun   https://www.mailgun.com/privacy-policy

  5. Stripe      https://stripe.com/us/privacy

  6. Twilio       https://www.twilio.com/legal/privacy

  7. GoCardle   https://gocardless.com/privacy/
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