Frequently asked questions

How can Wellyx help with my business?

With plenitude of features encompassing your daily and periodical aspects of fitness & wellness management, and ideal for all types of gyms, salons, fitness studios and spa’s. Wellyx is designed to adapt to the needs of all aspects of the fitness & wellness industry.

How much does Wellyx cost?

We keep things simple at Wellyx and offer simple to understand transparent pricing. Look at our pricing page for more information on our pricing plans.

Do you offer non-profit organization pricing?

Yes we do. Send us an email and we will be in touch to discuss.

Can I move between plans any time?

You bet! you can switch plans at any time.

How do you give support to me?

We extend our support through email, live chat, phone, online help material and video tutorials.

Do I have to sign a long-term contract?

No. We do not tie you into a contract. You pay for your subscription for as long as you need it.

How do I get started?

Call us or send us an email, a member of our team will be in touch to setup your account, and provide you with support, every step of the way.

Which countries can Wellyx be used in?

In simple words, any and all. Wellyx users are located all over the globe and with ability to create tax rates, tax groups and other settings, you can use Wellyx in all regions.

Does Wellyx offer website integration?

Yes we do. Website integration is offered on all our plans, so you can sell your memberships, packages, classes, events and products online.

Do you offer bespoke websites as well?

Yes we do. Speak to your account manager who can provide further information.

Where is my data stored? Is it safe?

We have arranged heavy-duty, industry standard server and network architecture which ensures maximum uptime, data center security, other connections and firewalls. To prevent loss of data due to any unforeseen situation, this information is continually backed-up to secondary and tertiary systems hosted on Amazon & Microsoft different servers located across the continents.

Does Wellyx include an app?

Yes. We offer both a staff and customer app free of charge in all our packages. The apps are for both IOS and Android devices. We also offer custom app as an add on.

Which software do I need to install to use Wellyx?

Wellyx is a web based solution built with the help of SaaS Technology. It requires an internet connection only. There is no need to install any software. All you need is a web browser and you’re ready to use.

Does Wellyx software support multi-location businesses?

Yes we do! Have a look at our enterprise page for more information

Who processes your payments?

Our payments are processed through Stripe who offer competitive pricing and a worldwide reach.

What are your merchant charges?

We offer competitive merchant pricing in over 45 countries. Our platform accepts payments in credit card and ACH / direct debit. To find the rate for your country, please see our merchant pricing page.

What are your charges for SMS text messages?

Wellyx has integrated SMS text messages within our platform and allows the option of both sending and receiving SMS text messages in many countries. To find the rate for your country, please see our communications pricing page.

What thermal printers do you integrate with?

Our system has been fully tested with Epson Tm-T88Vi Ethernet Printer. This can be purchased from Amazon or any reputable dealer. Wellyx will work with most network ready printers, speak to your account manager for more information.

What cash registers are suitable to use with Wellyx?

Most cash registers will be compatible with Wellyx. Please confirm with your account manager prior to purchase or for recommendations.

Does Wellyx offer hardware for access control?

Yes we do. Please have a look at our hardware page for more information or speak to your account manager.